Here are our most popular questions we receive, along with our answers.
if you have a question that is not listed please email your question or query to enquiriesapaet@btinternet.com
if you have a question that is not listed please email your question or query to enquiriesapaet@btinternet.com
Can I smoke in your car ?
No. Smoking or vaping is not permitted in the car.
What Insurance do you have ?
We have full Insurance for hire and reward purposes.
What licence do you hold ?
The Chauffeur has a private hire and operator's licence provided by Ashford Borough Council. To obtain these licenses, they have to have private hire and reward insurance, a medical and an enhanced DBS check (formally criminal records check).
The car has to have 2 x compliance tests (MOT) a year and serviced at a main dealer at required service intervals.
How do I pay ?
You can pay by Credit/Debit/Amex, Bank transfer or cash.
We carry a card reader on board to take payment and send an electronic receipt via email or text message link.
Can we stop for a comfort break?
We allow 10 minutes for a comfort break while on route to your destination.
Can I stop for something to eat?
You can, but any stop over 10 minutes will incur additional charge.
Can I eat in the car?
This is under discretion of the driver. They have the right to say yes or no.
What happens after I have landed and it has taken ages to get through Passport control, baggage reclaim and customs?
We aim to arrive at the airport 10 minutes after the aircraft has landed.
If for some reason you are late, after one hour, a waiting time is charged per half hour.
see our terms and conditions on this subject.
Can I sit in the front of the car?
You can, as long as your not distracting the driver.
Is it ok to talk to the driver while he is driving?
That is fine, our chauffeurs are very friendly and polite.
May I use my mobile phone while in the car?
The use of mobile phones is permitted.
Our drivers will respect your privacy and confidentiality.
How long before my flight should I arrive at the terminal?
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight.
Please always check with your airline.
How will I meet the chauffeur at the airport?
After your clear customs and enter the arrivals hall, look for your chauffeur who will be holding a name board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can't find us, please call the chauffeurs mobile number that will be will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
If my flight arrives early, will my chauffeur be there?
Yes, we monitor all flights so we will do our best to arrive early.
No. Smoking or vaping is not permitted in the car.
What Insurance do you have ?
We have full Insurance for hire and reward purposes.
What licence do you hold ?
The Chauffeur has a private hire and operator's licence provided by Ashford Borough Council. To obtain these licenses, they have to have private hire and reward insurance, a medical and an enhanced DBS check (formally criminal records check).
The car has to have 2 x compliance tests (MOT) a year and serviced at a main dealer at required service intervals.
How do I pay ?
You can pay by Credit/Debit/Amex, Bank transfer or cash.
We carry a card reader on board to take payment and send an electronic receipt via email or text message link.
Can we stop for a comfort break?
We allow 10 minutes for a comfort break while on route to your destination.
Can I stop for something to eat?
You can, but any stop over 10 minutes will incur additional charge.
Can I eat in the car?
This is under discretion of the driver. They have the right to say yes or no.
What happens after I have landed and it has taken ages to get through Passport control, baggage reclaim and customs?
We aim to arrive at the airport 10 minutes after the aircraft has landed.
If for some reason you are late, after one hour, a waiting time is charged per half hour.
see our terms and conditions on this subject.
Can I sit in the front of the car?
You can, as long as your not distracting the driver.
Is it ok to talk to the driver while he is driving?
That is fine, our chauffeurs are very friendly and polite.
May I use my mobile phone while in the car?
The use of mobile phones is permitted.
Our drivers will respect your privacy and confidentiality.
How long before my flight should I arrive at the terminal?
Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight.
Please always check with your airline.
How will I meet the chauffeur at the airport?
After your clear customs and enter the arrivals hall, look for your chauffeur who will be holding a name board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can't find us, please call the chauffeurs mobile number that will be will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.
If my flight arrives early, will my chauffeur be there?
Yes, we monitor all flights so we will do our best to arrive early.
The preferred chauffeur service for -
Quotes are given and accepted subject to our Terms and Conditions
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